The WikiFX Score of this broker is reduced because of too many complaints! The WikiFX Score of this broker is reduced because of too many complaints! The WikiFX Score of this broker is reduced because of too many complaints!
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Rakuten Securities Hong Kong Limited.
Suite 25.03, Level 25, Governor Macquarie Tower, 1 Farrer Place Sydney NSW 2000, Australia
The number of the complaints received by WikiFX have reached 5 for this broker in the past 3 months, please be aware of the risk!
The withdrawal costs 20% personal income tax
You even can't withdraw funds after paying the tax. Cheat you into depositing money again and again. You can't get the money back. Is there anybody who has the same experience as me.
2020/12/6 15:20:00Hong Kong
Have to pay 20% tax to the broker but you can't withdraw funds. I was cheated of a hundred thousand yuan.
2020/12/5 14:31:14Hong Kong
Rakuten is a fraud platform
I agree if I should pay individual income tax. But why I should transfer the tax to a personal account? And my account will be frozen in 48 hours if I don't pay the money
2020/12/4 11:24:01Hong Kong
Rakuten Securities is a unreliable platform
I didn’t want to expose the platform at first, but I am really angry when I saw Rakuten Securities’ s score rank at No. 7. I would like to share you my sad story related to this platform. I deposited in the account on 2 Jan., 2019, when the server have been offline for several hours. When I asked for explanations, the employees made no reply. The server went back to normal on 3 Jan. before the market opened and when the market opened, a mega JPY move showed up. Now I should tell you what shameless things they did. First, the platform said there was a fixed spread in 95% of a day. However, pay attention to the rest of 5% when spreads were unfixed and big movement happened with unimaginable big spreads. I mean, when the market opened on 3 Jan., you had to pay a service fee of over 1,500 dollars if you traded one hand USDJPY. Is it exciting? This is the first shameless thing they did. Second, When there were big movements in the market, they would close trading. It is impossible for them to stop doing something before wipe out your account. When you got profits, you didn’t expected to sale orders, and when you lost, you couldn’t cover and lock position. There was nothing you could do. When your account wiped out, the platform could close out the orders. The market movement depends on its will. Third, They will give you cold shoulder when you are caught into problems. They will pass the buck with an excuse of mobility. Is it shameless for the platform to deny the evidence? The trading journal won’t tall lies. The above are enough. Keep away from it, everyone!
2019/7/4 12:19:54Hong Kong
Rakuten is not reliable.
At first I invested in Rakuten because I thought they were big brands, having financial security and stable platform. I was very optimistic about it. I opened an account in August 2018 and started trading. There was a time when depositing money process was smooth, but this situation had basically recovered after the Spring Festival. That customer service was not bad. But last week, I was very angry. On the evening of February 27th, I used my five trading accounts to buy long GBP/JPY (including EToro, Jiasheng, Anda and TradeMax) on five trading platforms. Only Rakuten raised a dozen pips, causing my position to be liquidated. When I saw the position liquidation, I quickly took the screenshot and kept the evidence and sent an email to Rakuten. After this week's negotiations, Rakuten internally agreed that the stop loss was caused by the normal spread of the market at that time and did not give me compensation. I don't ask much, just want to get back the stop loss money. A week passed, they ignored it, just saying that it was the normal spread of the market. I want to ask, why the other platforms didn’t liquidate my position but Rakuten? And after the stop loss the platform did not show that the highest price has reached my stop loss. Rakuten’s conduct is a scam. I’ve been trading for years. Such a situation really made me puzzled. Will you still trade on it?
2019/3/8 20:35:14Hong Kong
Sweep at 30 points above the stop loss
I made a GDPUSD sell stop order with a price of 1.30475 At 13:59, September 13, 2018, and the stop loss was set at 1.30555. The final order was closed at 13:59:47, and the stop loss was closed at a price of 1.30846 at 13:59:47 (the price was 30 points higher than the stop loss price, and 17 points higher than the highest price in this period). At the moment of transaction, the difference was increased, making the closing of the pending order and the stop loss completed at the same time.
2018/10/16 21:20:37Hong Kong
Rakuten Securities, a large Japanese foreign exchange broker, said on Saturday that it would begin taking orders for US stocks.
The federal high court in Abuja has ordered the central bank of Nigeria, CBN, to unfreeze the account of ojukwu that has been frozen which is controlled by Mr. chikaosolu ojukwu and his firm, stabilization energy ltd.
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The Australian Securities and Investments Commission (ASIC) is an independent Australian government body that acts as Australia's corporate regulator, which was established on 1 July 1998 following recommendations from the Wallis Inquiry. ASIC's role is to enforce and regulate company and financial services laws to protect Australian consumers, investors and creditors. ASIC's authority and scope were determined by the Australian Securities and Investments Commission Act, 2001.
License Type:Market Making(MM)
Regulated in Country/AreaAustralia
Regulatory License No.：418036
Email Address of Licensed Institution :email@example.com
License Type:No Sharing
Website of Licensed Institution :
Expiry Date :--
Address of Licensed Institution :Suite 5 Level 9, 3 Spring Street, SYDNEY NSW 2000
Phone Number of Licensed Institution :0292472483
The Financial Services Agency (FSA) oversees all financial services providers, including Forex brokers, in Japan. The ultimate aim of Japan's FSA is to maintain the country’s financial system and ensure its stability. It is also responsible for protecting security investors, insurance policyholders, and depositors. It achieves its aims in a number of different ways including planning and policy making, supervising financial services providers, overseeing securities transactions, and inspecting financial institutions in the private sector. When the FSA was first created it was merely an administrative body. However, its responsibilities were widened in 2001 when it became the external representative of the Cabinet Office of Japan. It took over the responsibilities of the Financial Reconstruction Committee, and also took over responsibility for failed financial institutions.Today, the FSA Japan is held accountable to the Japanese Minister of Finance and enjoys a wide scope of responsibility.
License Type:Retail Forex License
Regulated in Country/AreaJapan
Regulatory License No.：5010701021660
The Securities and Futures Commission (SFC) is an independent statutory body set up in 1989 to regulate Hong Kong's securities and futures markets. The SFC derives its investigative, remedial and disciplinary powers from the Securities and Futures Ordinance (SFO) and subsidiary legislation. Operationally independent of the Government of the Hong Kong Special Administrative Region, the SFC is funded mainly by transaction levies and licensing fees. As a financial regulator in an international financial centre, the SFC strives to strengthen and protect the integrity and soundness of Hong Kong's securities and futures markets for the benefit of investors and the industry.
License Type:Leveraged foreign exchange trading
Regulated in Country/AreaHong Kong
Regulatory License No.：AIM232
Email Address of Licensed Institution :firstname.lastname@example.org
License Type:No Sharing
Website of Licensed Institution :
Expiry Date :--
Address of Licensed Institution :Unit 501 5/F Nexxus Building, 41 Connaught Road Central, Central, Hong Kong
Phone Number of Licensed Institution :--
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General Information & Regulation of Rakuten Securities
Rakuten Securities Australia (RSA) is an index, metals, and CFD broker based in Tokyo, Japan, and is one of the major online traders in Japan, aiming to provide traders with competitive spreads, excellent customer service, and has over 2.6 million customers to date. Rakuten Securities official website shows the regulation by the Australian Securities and Investments Commission will be effective on March 29, 2021.
Market Instruments of Rakuten Securities
Rakuten Securities provides traders with popular financial tradable instruments, mainly popular Forex currency pairs, gold, silver, and index CFDs.
Minimum Deposit of Rakuten Securities
Rakuten Securities offers investors 100x leverage Accounts/Standard Accounts and 400x Leverage Accounts. The minimum deposit for all these three accounts is $50, and for using the copy trading service, a minimum $1,000 account balance is required.
Leverage is 1:30 for major currency pairs, 1:20 for minors, 1:10 for commodities, 1:2 for cryptocurrencies, and 1:5 for stocks.
Spreads & Commissions of Rakuten Securities
For 100x leveraged accounts, the EURUSD spread is 0.5 pips, GBPUSD spread at 0.8 pips, AUDUSD spread at 0.5 pips, USDJPY spread at 0.6 pips, XAUUSDspread at 1.5 pips, XAGUSD spread at 3.0 pips, AUS200 spread at 1.5 pips, and Germany30 spread at 0.6 pips. For 400x leveraged accounts, the EURUSD spread is 0.8 pips, GBPUSD spread at 1.1 pips, AUDUSD spread at 1.1 pips, USDJPY spread at 0.9 pips, XAUUSD spread at 1.9 pips, XAGUSD spread at 3.5 pips, AUS200 spread at 1.7 pips, and German30 spread at 0.8 pips. The overnight interest rate is -4.5 for EURUSD, -2 for GBPUSD, and -3 for AUDUSD. Rakuten trade does not charge trading commissions for trading on either account.
Trading Platform Available of Rakuten Securities
Rakuten Securities offers traders the flexibility to choose from the market-leading and highly acclaimed MT4 trading platform and MT4 for Android, MT4 for iOS, and MT4 for Windows. MT4 is the ideal platform for the forex trading industry, with an intuitive user-friendly interface, robust data analysis, and technical indicator tools. MT4 allows traders of all levels to develop appropriate trading strategies to help them get ahead in the financial markets. Rakuten Securities offers a social trading service through MyFXBook, a third-party service provider. This service allows traders to copy others' trades.
Deposit and withdrawal of Rakuten Securities
Rakuten Securities welcomes various convenient deposit and withdrawal methods, mainly NAB (domestic and international wire transfers), VISA, MASTERCARD credit/debit cards, NETELLER, Skrill, wire transfers. Traders who withdraw funds via NETELLER & Skrill are subject to a 2% fee.
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